Privacy Policy

The Hardwood Guys Services, LLC ("The Hardwood Guys," "we," "us," or "our") knows that your privacy is important. This Privacy Policy ("Policy") is designed to assist you in understanding how we collect, use, and protect the information you provide when you use our website at www.hardwood-guys.com, our social media pages, and any related services.

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Information We Collect

In certain situations, you may provide us with personally identifiable information, which may include:

• Name

• Street address

• Telephone number

• Email address

• Project details and messages submitted through our contact forms

We may also automatically collect certain information when you access our website, including your IP address, browser type and version, operating system, device identifiers, referral source, pages viewed, and length of visit, using technologies such as cookies and web beacons.

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How We Use Your Information

We may use your information to:

• Respond to estimate requests and inquiries

• Schedule and confirm appointments

• Send project updates, status notifications, and job completion notices

• Send appointment reminders and estimate follow-ups via SMS/text message

• Process payments and fulfill service orders

• Provide customer support and follow-up communications

• Send marketing communications relating to our business that may be of interest to you

• Conduct research to improve our website and services

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SMS/Text Messaging Policy

By providing your phone number and opting in via our website contact form, you consent to receive text messages from The Hardwood Guys Services, LLC. These messages may include:

• Appointment reminders and confirmations

• Estimate follow-ups

• Project status updates

• Job completion notifications

Message frequency varies based on your project activity.

Message and data rates may apply. Check with your wireless carrier for details.

Opt-out: You may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive text messages from us unless you re-subscribe.

Help: Reply HELP to any message for assistance, or call us at (470) 826-3581

Text messaging is not required to use our services. You may contact us directly by phone at (470) 826-3581

We will not share your phone number with third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages.

Compatible carriers: Major US carriers including AT&T, Verizon, T-Mobile, and others. T-Mobile is not liable for delayed or undelivered messages.

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Cookies and Tracking Technologies

When you visit our website, we may send a cookie to your computer. Cookies are small files placed on your hard drive that help us recognize return visitors and improve your experience. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.

We may also use web beacons (clear GIFs) to access cookies and count users who visit our website or open our email messages.

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Third-Party Advertising

We may partner with third-party ad networks to display advertising on our website or manage our advertising on other websites. These partners may use cookies and web beacons to collect non-personally identifiable information about your activities to provide you targeted advertising based on your interests.

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Information Sharing and Disclosure

We do not sell, trade, or rent your personally identifiable information to third parties. We may disclose your information:

• To trusted service providers who assist us in operating our business (e.g., scheduling software, SMS messaging platform, payment processors), provided they agree to keep your information confidential

• As required by law, including in response to subpoenas, court orders, or legal proceedings

• In connection with a sale, merger, or transfer of our business assets

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Data Security

We use reasonable and industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

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Access and Updates to Your Information

You may access, correct, update, or request deletion of your personally identifiable information by contacting us using the information below. We will respond to your request within 30 days.

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Opting Out

You may opt out of promotional/marketing emails by clicking the "Unsubscribe" link in our emails. You may opt out of text messages by replying STOP. Please note that you may continue to receive transactional communications related to active projects.

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Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We will never use your information in a materially different way without providing you an opportunity to opt out.

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How to Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

The Hardwood Guys Services, LLC
Phone: (470) 826-3581
Email: team@hardwood-guys.com
Website: www.hardwood-guys.com